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Have you ever been browsing the web, maybe searching for your favorite sports team or navigating to your banking website? Suddenly a popup appears claiming that your computer has a virus and you must call Microsoft now at this number. You try and close out of the webpage, but you can’t. You are unable to click anywhere else and cannot get the speakers to stop blaring, “Your Computer is Infected.”

You have accidentally navigated to a hostile webpage set up by scammers to trick you into giving away your money and personal information. There’s no need to worry though, as frightening as this may be, such pages are all bark and no bite.

At this point, the scammer can do nothing besides annoy you. Do not call the phone number nor follow any instructions on the webpage. The next step is to hit these three keys on your keyboard at the same time: Ctrl, Alt, and Del. The keys only need to be pressed once, and do not need to be held down. These three keys, also referred to as “Control, Alt, Delete” are an emergency override within Windows. When pressed together they will bring you to a menu that has four options on it: Lock, Switch User, Sign out, and Task Manager. Click “Sign out,” then ”Sign out anyway”, this will remove the web page and then you can sign back in as normal.  Once you sign back in, there is a chance a popup will appear in your browser saying something like “Would you like to restore your previous session?” Simply exit out of this notification, as if you were to click yes, it would bring you right back to the malicious webpage.

At this point you can continue with what you are doing. You should now be in the clear! However, this is not a perfect solution and depending on what kind of malicious pages you come across there could be more issues that you may have to deal with. With more complicated issues feel free to contact us!

If you are need of advice or need some tech issues resolved feel free to give us a call at 781-749-1130 or visit our website at https://rgbcomputersolutions.com.

Whether it’s something you think about or not, your data is important to you. Between precious photos, music collections, and work documents, sometimes that data can be more valuable than the device carrying it. For this reason, having a backup is essential. A backup ensures that your files and data live on in the event your device is lost or broken. We always recommend taking a two-pronged approach to backup – a local one on an external drive or other device, and a cloud backup saved elsewhere.

Local Backups:

Local backups are convenient, as most of your data can be retrieved quickly and easily in the event of a catastrophe, but they are vulnerable to large scale disasters. Having that external hard drive with a copy of your files is nice, but if your office floods during a storm or your house burns down, you might find that it has fared no better than your computer. This is where cloud backups come in. 

Cloud Backups:

Cloud backups may be costlier and less convenient to restore, but they’re often many miles away – safe from any local disasters.

Over the years, we at RGB Computer Solutions have dealt with not only setting up and restoring backups in many varied situations, but also challenging data recovery scenarios in which users have suffered a device failure without any form of backup at all. Whether you’re trying to recover from such a disaster or prevent this from happening to you, we can help. 

Related Posts: Macrium: Making the Perfect Backup, The Information Safety Net